Frequently Asked Questions (FAQs)
What are your turnaround times?
7-10 working days for most restorative cases.
14 working days for implant cases.
Please call for complicated and large cases.
We can expedite rush cases in 3-6 days (please call for extra charge and confirmation).
How do I send my first case?
Go to our Menu "Send a Case" and download RX’s. Schedule a pick up by clicking on "Pick Up and Delivery Request". If you are outside our pick up area, under " Request Ship Label" you can order Shipping labels.
How do I send you my Custom Patient shade images?
Send to firstname.lastname@example.org
Do you prefer digital impressions or physical analog impressions?
Do you accept rush cases?
A: Of course. However, additional charges may apply to any rush case. Contact Elite
Do you do pick-up and delivery for local dentists?
A: We do provide pick-up and delivery services for the dental offices on our regular route. If you are not on our regular route schedule, please contact us to schedule a pick-up or click Send a Case in menu. Then Request Ship Label.
What shipping methods do you use?
What are your payment terms?
A: Open account terms can be extended to dental offices with appropriate bank and credit references. Terms are net 30 days in accordance with the statement date. Past due accounts are subject to a 1.8% interest rate. And we now accept Visa®, MasterCard®, American Express® and Discover® Card payments.
DOES YOUR LABORATORY OFFER NO-PREP/MINIMAL PREP RESTORATIONS?
Does EDS accept digital files from intraoral scanners?
Absolutely! EDS accepts scans from all major scanners including 3Shape Trios, Cadent iTero, 3M True Definition, Planmeca, Sirona, and E4D. EDS embraces and encourages dentists to embrace the digital workflow. For any questions on how best to integrate digital technology into your practice please feel free to contact our team.